Refund policy
Return Policy
We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To initiate a return, please contact us at info@galeriescherzer.com. Please note that returns must be sent to the following address:
Galerie Paul Scherzer
Julius-Ebeling-Straße 1A
06112 Halle
Germany
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without prior return authorization will not be accepted.
For any questions regarding returns, feel free to contact us at info@galeriescherzer.com at any time.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate and resolve the issue.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, or plants)
- Custom-made items (e.g., special orders or personalized products)
- Personal care products (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
If you have questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns for sale items or gift cards.
Exchanges
The fastest way to ensure you get the item you want is to return the received item and place a new order for the desired item. Once your return is accepted, you can purchase the new item in a separate transaction.
European Union – 14-Day Right of Withdrawal
In addition to the above, if your order is shipped within the European Union, you have the right to cancel or return your order within 14 days without providing a reason. As described above, the item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and inform you whether your refund has been approved or not. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@galeriescherzer.com.